Differences
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appendices:troubleshooting [2012/07/24 09:57] floele |
appendices:troubleshooting [2013/04/19 18:17] (current) floele |
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| ; No CD/DVD drive was detected on this system | ; No CD/DVD drive was detected on this system | ||
| : Make sure that you either have administrative rights, or you chose to "provide CD/DVD access to any user" when installing CDBurnerXP. If the option in setup did not help, you can also try using [[http://www.nero.com/nero6/eng/Nero_BurnRights.html|NeroBurnRights]]. \\ \\ | : Make sure that you either have administrative rights, or you chose to "provide CD/DVD access to any user" when installing CDBurnerXP. If the option in setup did not help, you can also try using [[http://www.nero.com/nero6/eng/Nero_BurnRights.html|NeroBurnRights]]. \\ \\ | ||
| - | Otherwise please try updating to version [[https://forum.cdburnerxp.se/index.php?/topic/8935-cdburnerxp-45-beta/|4.5 of CDBurnerXP]], this version should fix all issues with device detection. \\ \\ | + | Access to the drives might be blocked in remote terminal sessions. To prevent this, go to the Start -> Run (or Win+R) and enter "gpedit.msc". Click OK. In the left pane of Group Policy Editor, navigate to Computer Configuration -> Administrative Templates -> System -> Removable Storage Access. In the right pane of Group Policy Editor, change the value of the setting "All Removable Storage: Allow direct access in remote sessions" to "Enabled". |
| + | \\ \\ | ||
| + | Otherwise make sure you are using version 4.5 of CDBurnerXP, this version should fix all issues with device detection. \\ \\ | ||
| If you are using an USB drive, make sure that the USB cable is properly plugged in. CDBurnerXP usually works well with USB drives, so this is a likely cause if your drive is not detected.\\ \\ | If you are using an USB drive, make sure that the USB cable is properly plugged in. CDBurnerXP usually works well with USB drives, so this is a likely cause if your drive is not detected.\\ \\ | ||
| Make sure that the drive letter of the drive is between D and Z. If necessary, [[http://support.microsoft.com/kb/307844|change it]].\\ \\ | Make sure that the drive letter of the drive is between D and Z. If necessary, [[http://support.microsoft.com/kb/307844|change it]].\\ \\ | ||
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| : Try removing all unnecessary USB devices like USB sticks and check if that makes a difference. | : Try removing all unnecessary USB devices like USB sticks and check if that makes a difference. | ||
| : If no disc is inserted in the drive, try inserting a writable disc. | : If no disc is inserted in the drive, try inserting a writable disc. | ||
| + | : If you have any virtual CD/DVD drives installed, try to disable them temporarily. | ||
| : Some applications/devices may interfere with drive access. Currently known is [[http://www.farstone.com/software/virtualdrive-pro.php|VirtualDrive Pro]] and [[http://www.magicjack.com|MagicJack]]. To make CDBurnerXP work, please either uninstall/unplug the conflicting application/device or try using the [[:kb/18|SPTD mode]] of CDBurnerXP. | : Some applications/devices may interfere with drive access. Currently known is [[http://www.farstone.com/software/virtualdrive-pro.php|VirtualDrive Pro]] and [[http://www.magicjack.com|MagicJack]]. To make CDBurnerXP work, please either uninstall/unplug the conflicting application/device or try using the [[:kb/18|SPTD mode]] of CDBurnerXP. | ||
| ; Knowledgebase Articles | ; Knowledgebase Articles | ||
