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appendices:troubleshooting [2013/04/19 17:04] floele |
appendices:troubleshooting [2017/11/02 19:29] floele |
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| ; No CD/DVD drive was detected on this system | ; No CD/DVD drive was detected on this system | ||
| : Make sure that you either have administrative rights, or you chose to "provide CD/DVD access to any user" when installing CDBurnerXP. If the option in setup did not help, you can also try using [[http://www.nero.com/nero6/eng/Nero_BurnRights.html|NeroBurnRights]]. \\ \\ | : Make sure that you either have administrative rights, or you chose to "provide CD/DVD access to any user" when installing CDBurnerXP. If the option in setup did not help, you can also try using [[http://www.nero.com/nero6/eng/Nero_BurnRights.html|NeroBurnRights]]. \\ \\ | ||
| - | Access to the drives might be blocked in remote terminal sessions. To prevent this, go to the Start -> Run (or Win+R) and enter "gepedit.msc". Click OK. In the left pane of Group Policy Editor, navigate to Computer Configuration -> Administrative Templates -> System -> Removable Storage Access. In the right pane of Group Policy Editor, change the value of the setting "All Removable Storage: Allow direct access in remote sessions" to "Enabled". | + | Access to the drives might be blocked in remote terminal sessions. To prevent this, go to the Start -> Run (or Win+R) and enter "gpedit.msc". Click OK. In the left pane of Group Policy Editor, navigate to Computer Configuration -> Administrative Templates -> System -> Removable Storage Access. In the right pane of Group Policy Editor, change the value of the setting "All Removable Storage: Allow direct access in remote sessions" to "Enabled". |
| \\ \\ | \\ \\ | ||
| Otherwise make sure you are using version 4.5 of CDBurnerXP, this version should fix all issues with device detection. \\ \\ | Otherwise make sure you are using version 4.5 of CDBurnerXP, this version should fix all issues with device detection. \\ \\ | ||
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| Make sure that the drive letter of the drive is between D and Z. If necessary, [[http://support.microsoft.com/kb/307844|change it]].\\ \\ | Make sure that the drive letter of the drive is between D and Z. If necessary, [[http://support.microsoft.com/kb/307844|change it]].\\ \\ | ||
| Another option is to update the firmware of your drive.\\ \\ | Another option is to update the firmware of your drive.\\ \\ | ||
| + | If the drives are also not recognized by your operating system, check http://support.microsoft.com/kb/314060 \\ \\ | ||
| ; The application hangs at startup | ; The application hangs at startup | ||
| : Try removing all unnecessary USB devices like USB sticks and check if that makes a difference. | : Try removing all unnecessary USB devices like USB sticks and check if that makes a difference. | ||
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| : If you have any virtual CD/DVD drives installed, try to disable them temporarily. | : If you have any virtual CD/DVD drives installed, try to disable them temporarily. | ||
| : Some applications/devices may interfere with drive access. Currently known is [[http://www.farstone.com/software/virtualdrive-pro.php|VirtualDrive Pro]] and [[http://www.magicjack.com|MagicJack]]. To make CDBurnerXP work, please either uninstall/unplug the conflicting application/device or try using the [[:kb/18|SPTD mode]] of CDBurnerXP. | : Some applications/devices may interfere with drive access. Currently known is [[http://www.farstone.com/software/virtualdrive-pro.php|VirtualDrive Pro]] and [[http://www.magicjack.com|MagicJack]]. To make CDBurnerXP work, please either uninstall/unplug the conflicting application/device or try using the [[:kb/18|SPTD mode]] of CDBurnerXP. | ||
| + | : Make sure that the SATA port your device is connected to supports ATAPI devices (check your mainboard's manual) and choose a different port/controller if necessary. | ||
| + | : Update your SATA / mainboard drivers if possible. | ||
| ; Knowledgebase Articles | ; Knowledgebase Articles | ||
| : [[:kb/1|KB1: Burning audio discs doesn't work]] | : [[:kb/1|KB1: Burning audio discs doesn't work]] | ||
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| ===== Burning errors ===== | ===== Burning errors ===== | ||
| + | ; "Internal SDK error" / Low quality media error while burning | ||
| + | : If your drive is connected per USB, try a different USB port (preferably a port located at the back of your computer and no USB hub). Some ports may provide insufficient power. Another possible solution is running in SPTD mode (see also: https://cdburnerxp.se/help/kb/18) | ||
| ; POWER CALIBRATION AREA ERROR / Sense key: 3, ASC: 73, ASCQ: 3 | ; POWER CALIBRATION AREA ERROR / Sense key: 3, ASC: 73, ASCQ: 3 | ||
| : All information here: http://forum.cdburnerxp.se/viewtopic.php?f=4&t=5998&p=21549#p21549 | : All information here: http://forum.cdburnerxp.se/viewtopic.php?f=4&t=5998&p=21549#p21549 | ||