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appendices:troubleshooting [2016/03/26 18:04] floele usb |
appendices:troubleshooting [2017/11/02 19:29] floele |
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: If you have any virtual CD/DVD drives installed, try to disable them temporarily. | : If you have any virtual CD/DVD drives installed, try to disable them temporarily. | ||
: Some applications/devices may interfere with drive access. Currently known is [[http://www.farstone.com/software/virtualdrive-pro.php|VirtualDrive Pro]] and [[http://www.magicjack.com|MagicJack]]. To make CDBurnerXP work, please either uninstall/unplug the conflicting application/device or try using the [[:kb/18|SPTD mode]] of CDBurnerXP. | : Some applications/devices may interfere with drive access. Currently known is [[http://www.farstone.com/software/virtualdrive-pro.php|VirtualDrive Pro]] and [[http://www.magicjack.com|MagicJack]]. To make CDBurnerXP work, please either uninstall/unplug the conflicting application/device or try using the [[:kb/18|SPTD mode]] of CDBurnerXP. | ||
+ | : Make sure that the SATA port your device is connected to supports ATAPI devices (check your mainboard's manual) and choose a different port/controller if necessary. | ||
+ | : Update your SATA / mainboard drivers if possible. | ||
; Knowledgebase Articles | ; Knowledgebase Articles | ||
: [[:kb/1|KB1: Burning audio discs doesn't work]] | : [[:kb/1|KB1: Burning audio discs doesn't work]] |