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appendices:troubleshooting [2013/04/19 16:17]
floele
appendices:troubleshooting [2017/11/02 18:29]
floele
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 Make sure that the drive letter of the drive is between D and Z. If necessary, [[http://​support.microsoft.com/​kb/​307844|change it]].\\ \\ Make sure that the drive letter of the drive is between D and Z. If necessary, [[http://​support.microsoft.com/​kb/​307844|change it]].\\ \\
 Another option is to update the firmware of your drive.\\ \\ Another option is to update the firmware of your drive.\\ \\
 +If the drives are also not recognized by your operating system, check http://​support.microsoft.com/​kb/​314060 \\ \\
   ; The application hangs at startup   ; The application hangs at startup
   : Try removing all unnecessary USB devices like USB sticks and check if that makes a difference.   : Try removing all unnecessary USB devices like USB sticks and check if that makes a difference.
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   : If you have any virtual CD/DVD drives installed, try to disable them temporarily.   : If you have any virtual CD/DVD drives installed, try to disable them temporarily.
   : Some applications/​devices may interfere with drive access. Currently known is [[http://​www.farstone.com/​software/​virtualdrive-pro.php|VirtualDrive Pro]] and [[http://​www.magicjack.com|MagicJack]]. To make CDBurnerXP work, please either uninstall/​unplug the conflicting application/​device or try using the [[:​kb/​18|SPTD mode]] of CDBurnerXP.   : Some applications/​devices may interfere with drive access. Currently known is [[http://​www.farstone.com/​software/​virtualdrive-pro.php|VirtualDrive Pro]] and [[http://​www.magicjack.com|MagicJack]]. To make CDBurnerXP work, please either uninstall/​unplug the conflicting application/​device or try using the [[:​kb/​18|SPTD mode]] of CDBurnerXP.
 +   : Make sure that the SATA port your device is connected to supports ATAPI devices (check your mainboard'​s manual) and choose a different port/​controller if necessary.
 +   : Update your SATA / mainboard drivers if possible.
   ; Knowledgebase Articles   ; Knowledgebase Articles
   : [[:​kb/​1|KB1:​ Burning audio discs doesn'​t work]]   : [[:​kb/​1|KB1:​ Burning audio discs doesn'​t work]]
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 ===== Burning errors ===== ===== Burning errors =====
  
 +  ; "​Internal SDK error" / Low quality media error while burning
 +  : If your drive is connected per USB, try a different USB port (preferably a port located at the back of your computer and no USB hub). Some ports may provide insufficient power. Another possible solution is running in SPTD mode (see also: https://​cdburnerxp.se/​help/​kb/​18)
   ; POWER CALIBRATION AREA ERROR / Sense key: 3, ASC: 73, ASCQ: 3   ; POWER CALIBRATION AREA ERROR / Sense key: 3, ASC: 73, ASCQ: 3
   : All information here: http://​forum.cdburnerxp.se/​viewtopic.php?​f=4&​t=5998&​p=21549#​p21549   : All information here: http://​forum.cdburnerxp.se/​viewtopic.php?​f=4&​t=5998&​p=21549#​p21549