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| - | ====== Troubleshooting and errors ====== | ||
| - | If you don't find the answer to your problem here, visit our [[http://forum.cdburnerxp.se/|forum]] and post your problem/question there. | ||
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| - | ===== General errors ===== | ||
| - | |||
| - | ; No CD/DVD drive was detected on this system | ||
| - | : Make sure that you either have administrative rights, or you chose to "provide CD/DVD access to any user" when installing CDBurnerXP. If the option in setup did not help, you can also try using [[http://www.nero.com/nero6/eng/Nero_BurnRights.html|NeroBurnRights]]. \\ \\ | ||
| - | Access to the drives might be blocked in remote terminal sessions. To prevent this, go to the Start -> Run (or Win+R) and enter "gpedit.msc". Click OK. In the left pane of Group Policy Editor, navigate to Computer Configuration -> Administrative Templates -> System -> Removable Storage Access. In the right pane of Group Policy Editor, change the value of the setting "All Removable Storage: Allow direct access in remote sessions" to "Enabled". | ||
| - | \\ \\ | ||
| - | Otherwise make sure you are using version 4.5 of CDBurnerXP, this version should fix all issues with device detection. \\ \\ | ||
| - | If you are using an USB drive, make sure that the USB cable is properly plugged in. CDBurnerXP usually works well with USB drives, so this is a likely cause if your drive is not detected.\\ \\ | ||
| - | Make sure that the drive letter of the drive is between D and Z. If necessary, [[http://support.microsoft.com/kb/307844|change it]].\\ \\ | ||
| - | Another option is to update the firmware of your drive.\\ \\ | ||
| - | If the drives are also not recognized by your operating system, check http://support.microsoft.com/kb/314060 \\ \\ | ||
| - | ; The application hangs at startup | ||
| - | : Try removing all unnecessary USB devices like USB sticks and check if that makes a difference. | ||
| - | : If no disc is inserted in the drive, try inserting a writable disc. | ||
| - | : If you have any virtual CD/DVD drives installed, try to disable them temporarily. | ||
| - | : Some applications/devices may interfere with drive access. Currently known is [[http://www.farstone.com/software/virtualdrive-pro.php|VirtualDrive Pro]] and [[http://www.magicjack.com|MagicJack]]. To make CDBurnerXP work, please either uninstall/unplug the conflicting application/device or try using the [[:kb/18|SPTD mode]] of CDBurnerXP. | ||
| - | ; Knowledgebase Articles | ||
| - | : [[:kb/1|KB1: Burning audio discs doesn't work]] | ||
| - | : [[:kb/2|KB2: Error after choosing a compilation type in CDBurnerXP]] | ||
| - | : [[:kb/11|KB11: Error reports with no fix possible]] | ||
| - | : [[:kb/12|KB12: You did not select a burning device]] | ||
| - | : [[:kb/16|KB16: Adding files with portable version does not work]] | ||
| - | ; Application has generated an exception that could not be handled | ||
| - | : You can read information on that error in the [[:intro:faq|FAQ]] | ||
| - | ; The audio file has an invalid format | ||
| - | : Try updating the Windows Media Player to the latest version. If that does not help, check http://forum.cdburnerxp.se/viewtopic.php?f=4&t=6722 | ||
| - | ; Root element is missing (error at startup) | ||
| - | : Try to delete the file specified in the error message. | ||
| - | ; CDBurnerXP keeps accessing the floppy drive periodically | ||
| - | : Avira Antivir could be a cause of that problem. There is [[http://forum.avira.com/wbb/index.php?page=Thread&postID=157621#post157621|a discussion]] in their support forums. | ||
| - | ; Setup does not detect the .NET Framework installation correctly | ||
| - | : In this case you can manually add a registry-key, so that the setup knows (or at least thinks) that .NET is installed. The key you have to add is <code>HKEY_LOCAL_MACHINE\\SOFTWARE\\Microsoft\\.NETFramework\\policy\\v2.0</code> | ||
| - | If you don't know how to edit the registry, you can also download and start {{resources:dotnet2.reg|this reg-file}}. | ||
| - | ; CDBurnerXP does not detect the correct disc size | ||
| - | : If this is the case, you can set the disc size manually by rightclick on the sizemeter (bottom). \\ | ||
| - | {{:images/set-disc-size.png}} | ||
| - | ; CDBurnerXP incorrectly says that the loaded disc is not empty | ||
| - | : See http://www.cdburnerxp.se/forum/viewtopic.php?p=9892#9892 or http://www.cdburnerxp.se/forum/viewtopic.php?t=3643 | ||
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| - | \\ | ||
| - | |||
| - | ===== Burning errors ===== | ||
| - | |||
| - | ; POWER CALIBRATION AREA ERROR / Sense key: 3, ASC: 73, ASCQ: 3 | ||
| - | : All information here: http://forum.cdburnerxp.se/viewtopic.php?f=4&t=5998&p=21549#p21549 | ||
| - | ; devTrackingServoFailure: could not write to disc | ||
| - | : If you are burning an ISO image, make sure that it is not corrupted. | ||
| - | ; Medium reading data from medium / Sense key: 3, ASC 2, ASCQ 0 | ||
| - | : Possibly there are burning programs installed which conflict with CDBurnerXP. Try uninstalling other programs. A known problematic component is [[http://www.neuber.com/taskmanager/process/gearsec.exe.html|GearSec.exe]]. | ||
| - | ; Device error:(264448) Could not write to Disc ... Track Following Error | ||
| - | : Try a different brand of mediums. | ||
| - | : Check the power supply, the drive might not get enough power. | ||
| - | : The computer vibrates to such an extent that the laser can not stay in the track. In particular if an optical drive is being used as the source device. | ||
| - | : The device has become hot, try to operate in cool condition. | ||
| - | : Clean the lens of your drive, it might have become dirty. | ||
| - | : If all of the above did not help, check [[http://www.pcuser.com.au/pcuser/hs2.nsf/lookup+1/FC6A85368ABFD98ECA256CD600573628|additional information]]. | ||
| - | ; Device error:(16711680) Could not write to Disc ... SCSI Pass-through Interface I/O Error-0xFF0037 | ||
| - | : Try different media (for example Verbatim) and lower burning speeds. If both does not help, your drive might be out of order. | ||